Replacement, Store Credit, or Refund – Applicable Only in Exceptional Situations

At Prakash Peda Bhandar, we strive to deliver our products in perfect condition. While we maintain a strict no refund and no return policy due to the perishable nature of our products, we understand that unforeseen circumstances may arise. In rare and exceptional cases, we are willing to evaluate and consider offering a replacement, store credit, or refund, provided the issue is genuine and reported within the stipulated time frame.

Scenarios Where Exceptions May Be Made:

You may be eligible for a replacement, store credit, or refund under the following circumstances:

1. Product Received in Damaged Condition
   If the sweets or packaging arrive visibly damaged or crushed due to mishandling during transit.

2. Incorrect Product Delivered
   If you receive a completely different product than what was ordered.

3. Package Delivered in a Tampered or Unsealed Condition
   If the outer packaging appears opened, unsealed, or suspiciously handled upon delivery.

We handle such issues with utmost seriousness and care, and we are committed to resolving them swiftly.

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Steps to Raise a Request

To initiate a request for replacement, store credit, or refund, please follow these steps:

1. Contact us within 24 hours of receiving the order.
   Any request received after this window will unfortunately not be eligible for consideration.

2. Email or call us with the following details:

   • Your Order ID

   • A clear description of the issue

   • Photographs showing:

     • The outer packaging (to show tampering/damage, if any)

     • The product(s) received

     • The shipping label on the package

   Send this information to:

   📧 Email: prakashpedabhandar@gmail.com
   📞 Phone/WhatsApp: +91 6392385676

3. Our support team will assess your case and verify the issue.
   This process may take up to 48 hours, during which we may request additional details or photos if needed.

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Refund Timeline (If Applicable)

If your request meets our eligibility criteria and a refund is approved (instead of store credit or a replacement), we will initiate the refund to your original payment method.

• Refunds will be Credited within 5 to 7 business days from the date of approval.

• You will receive an email confirmation once the refund has been initiated.

• The credited amount should reflect in your original payment account depending on your bank or card provider’s processing times.

Please note that processing timelines may vary slightly based on weekends, holidays, and payment gateway processing speed.

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Replacement & Store Credit Terms

In cases where a replacement is approved:

• The new product will be dispatched at no additional cost, subject to availability.

• If the specific item is out of stock, a substitute of equal or higher value may be offered.

If store credit is granted:

• A unique code or wallet balance will be issued to your email, which can be used for future purchases.

• Store credit is non-transferable and valid for a fixed period (typically 3–6 months, as communicated at the time of issue).

• The replacement product will be delivered within 1 to 2 days. 

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Important Reminders

• We do not accept responsibility for delays caused by courier services, natural disasters, or incorrect delivery information provided at the time of purchase.

• Claims must be genuine, verifiable, and supported by evidence (especially for damaged items).

• All decisions regarding refunds, replacements, or store credits are final and at the discretion of our management team, based on the evidence provided.

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We deeply value your trust in Prakash Peda Bhandar. Your satisfaction is important to us, and while we are bound by certain limitations due to the nature of our products, we are always here to ensure you have a positive and memorable experience with us.

For assistance or more information, feel free to contact us any time.

📧 prakashpedabhandar@gmail.com
📞 +91 6392385676
🌐 https://prakashpedabhandar.com